A: When you reserve a car with us, you will get a driver that works for Medallion Limousine, and a vehicle with personalized license plates. All of our drivers are well trained & professional, and have been with the company for a long time. So please give us a chance to prove our service to you.
A:Simply call our office at 972.423.2111. We will need a credit card when making a reservation, and also we will send you a confirmation back by email.
A:We accept all major credit cards like Visa, Master Card, American Express & Discover as well as checks, cash is accepted; however we do need to have a credit card on file to hold a reservation.
A:We are open 24 hours a day, 7 days a week. Talk to a live representative, not an answering machine or answering service.
A:We do not charge for delays due to weather or airline issues, however it is your responsibility to inform us of any status changes. Our agents will monitor your flight, and if airline has cancelled your flight, a vehicle will NOT be sent unless we hear from you with new updates.
A: Cancellation Fees for Sedans.
4 hours or more prior to pick up time = no charge.Less than 4 hours to pick up time = 100% charge of fare. No exceptions. All deposits are non refundable.
72 hours or more prior to pick up time = No charge. Less than 72 hours to pick up time= 50% charge.Same day cancellation = 100% charge of fare. For limos 72 hrs or more = no charge, less than 72hrs, 100%. No exceptions. All deposits are non refundable.
A:We will provide soft drinks, water & ice at no charge, you CAN bring alcohol on board as long as every one in limousine is over 21.
A:NO, 20% service fee is transportation, administrative fees & fuel surcharge.
More on How to TIP your driver HERE.
A:Insurance covers up to the amount of people the vehicle holds, and we will not allow more than that, it is for your own safety.
Do i pay charges if flight delayed.
A: Once a flight first arrival time is posted, we allow 30 minutes waiting time on domestic flights and 1 hour on international flight for passengers to come out, thereforeafter , we will charge a flat rate of $25.00 per hour for delays.